The ratio of General management in psychology and economic activity.
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The ratio of General
management in psychology and
economic activity.
Prepare:Zhengisbayeva Assel
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The ratio of General management in psychology and economic activity. Prepare:Zhengisbayeva Assel
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Module 1.
Subject and history of
psychology of Management
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Module 1. Subject and history of psychology of Management
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Topic 1. Psychology of
Management as a Science
Managerial Psychology is one course or
subdiscipline of Psychology or Management,
focusing the understanding the psychological insight
for the whole organization behavior from the
management perspective.
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Topic 1. Psychology of Management as a Science Managerial Psychology is one course or subdiscipline of Psychology or Management, focusing the understanding the psychological insight for the whole organization behavior from the management perspective.
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Management is a process of affecting
particular system in order to achieve certain
goals.
Any system can be an object of managementSYSTEM is a group of interconnected elements forming
single whole and cooperating for achieving goals.
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Management is a process of affecting particular system in order to achieve certain goals. Any system can be an object of managementSYSTEM is a group of interconnected elements forming single whole and cooperating for achieving goals.
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Management in all business and
organizational activities is the act of getting
people together to accomplish desired goals
and objectives using available resources
efficiently and effectively.
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Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively.
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Spheres of
management
Control of
technical
systems
(things) Control of social systems
(organization, society, nation)
Social management Control of
biological
systems
(organisms)
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Spheres of management Control of technical systems (things) Control of social systems (organization, society, nation) Social management Control of biological systems (organisms)
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What does social management mean?
What are objectives of social management?
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What does social management mean? What are objectives of social management?
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Social management is an influence on society for the purpose to
achieve life order and certain goals.
Objectives of social management :
•
The state
•
Particular regions
•
Commercial and non-profit organizations
•
Units of organization
•
Certain groups of people
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Social management is an influence on society for the purpose to achieve life order and certain goals. Objectives of social management : • The state • Particular regions • Commercial and non-profit organizations • Units of organization • Certain groups of people
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What does organization mean?
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What does organization mean?
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ORGANIZATION is a group of people whose
activity is coordinated consciously for achieving
certain goals.
Requirements:
•
two or more people consider themselves as a part of a group;
•
all members of a group accept a goal or more purposes as common;
•
members of a group work together consciously to achieve an
important goal for everyone.
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ORGANIZATION is a group of people whose activity is coordinated consciously for achieving certain goals. Requirements: • two or more people consider themselves as a part of a group; • all members of a group accept a goal or more purposes as common; • members of a group work together consciously to achieve an important goal for everyone.
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Any organization is an open system.
•
To receive resources from external surrounding (input)
•
To produce products
•
To return products into external surrounding (output) Open system deals with external surrounding.
There are 3 processes in any organization:
All these processes are realized by people.
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Any organization is an open system. • To receive resources from external surrounding (input) • To produce products • To return products into external surrounding (output) Open system deals with external surrounding. There are 3 processes in any organization: All these processes are realized by people.
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People are
the most valuable
what any organization has
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People are the most valuable what any organization has
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Psychology of management is a branch of psychology.•
Behavior
•
Communication
•
Activity
•
Individuality
•
Mind and etc.Person and his psyche is a subject of psychology :
Psychology of management studies psychological
aspects of management.
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Psychology of management is a branch of psychology.• Behavior • Communication • Activity • Individuality • Mind and etc.Person and his psyche is a subject of psychology : Psychology of management studies psychological aspects of management.
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Subject of management psychology is a psychology
phenomena in management systems and in processes of
human relationships and communications.
Psychology of management studies following:
1. Psychological features of the heads and executors - their qualities
and psychological characteristic of a commanding activity.
2. Various favorable or negative factors influencing a mental
condition of a person.
3. Relationships between the head and executors, relationships
between members of supervised collective.
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Subject of management psychology is a psychology phenomena in management systems and in processes of human relationships and communications. Psychology of management studies following: 1. Psychological features of the heads and executors - their qualities and psychological characteristic of a commanding activity. 2. Various favorable or negative factors influencing a mental condition of a person. 3. Relationships between the head and executors, relationships between members of supervised collective.
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Main task of managerial psychology is analyzing
psychological conditions and characteristics of a commanding
activity in order to improve efficiency and performance of a
management system.
Psychology of management
Psychology Theory of management
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Main task of managerial psychology is analyzing psychological conditions and characteristics of a commanding activity in order to improve efficiency and performance of a management system. Psychology of management Psychology Theory of management
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Objects of management include:
•
Innovations
•
Manufacturing
•
Market
•
Finance
•
Information
•
Supplies
•
Personnel
Control of these processes is connected with management
of people behavior
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Objects of management include: • Innovations • Manufacturing • Market • Finance • Information • Supplies • Personnel Control of these processes is connected with management of people behavior
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Major problem of managerial psychology is:
How to motivate people to achieve goals of
organization?
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Major problem of managerial psychology is: How to motivate people to achieve goals of organization?
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Two main subsystems of
management system
Subsystem which
manage
The head
Manager
Emploer
Director Executers
Workers
Emploees
StaffSubsystem which
are managed
Subject of
management Object of
management
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Two main subsystems of management system Subsystem which manage The head Manager Emploer Director Executers Workers Emploees StaffSubsystem which are managed Subject of management Object of management
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Management structure
subject of management is one who manages.
object of management is one (thing) being managed.Subject of
management
Object of
management Feedback links
(object state
information)Direct links
(management
impact)
INCOME
system
resources OUTCOME
system
objectivesExternal influence
External influence
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Management structure subject of management is one who manages. object of management is one (thing) being managed.Subject of management Object of management Feedback links (object state information)Direct links (management impact) INCOME system resources OUTCOME system objectivesExternal influence External influence
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1. Subject of management is a manager (head) who has
administrative responsibilities and performs administrative
activity.
2. Object of management is workers or groups of
workers who are managed by the head. Subject of
management influences object of management using certain
management impacts.
3. Management impacts (or management methods)
means system of actions used by subject of management to
influence object of management.
4. System objectives are desired future state of
management object. They are formulated by subject of
management.
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1. Subject of management is a manager (head) who has administrative responsibilities and performs administrative activity. 2. Object of management is workers or groups of workers who are managed by the head. Subject of management influences object of management using certain management impacts. 3. Management impacts (or management methods) means system of actions used by subject of management to influence object of management. 4. System objectives are desired future state of management object. They are formulated by subject of management.
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Can management be successful?
When?
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Can management be successful? When?
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Management can be successful if:
1. Subject of management sets objectives of
activity and it has motivation and possibility
to manage.
1. Object can achieve these objectives and it
has motivation and possibility to work.
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Management can be successful if: 1. Subject of management sets objectives of activity and it has motivation and possibility to manage. 1. Object can achieve these objectives and it has motivation and possibility to work.
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Management is a certain type of interaction existing
between management subject and object.
In this case:
1. Subject of management performs specific activities aimed at
achieving a goal of management towards object of
management.
2. Activity of managing subject includes:
•
knowledge of capabilities of managed object
•
exploring external conditions sustaining or preventing
achievement of a goal by object of management
•
making decisions by subject of management for achieving a
goal of management
3. Objects of management have built-in mechanism.
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Management is a certain type of interaction existing between management subject and object. In this case: 1. Subject of management performs specific activities aimed at achieving a goal of management towards object of management. 2. Activity of managing subject includes: • knowledge of capabilities of managed object • exploring external conditions sustaining or preventing achievement of a goal by object of management • making decisions by subject of management for achieving a goal of management 3. Objects of management have built-in mechanism.
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•
change in object
•
change in object
behavior
•
collection,
transmission and
processing of
necessary
information
•
making decisions •
violate object behavior
•
inside the object
•
outsideImpact
Managerial
impacts
Disturbing
impacts
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• change in object • change in object behavior • collection, transmission and processing of necessary information • making decisions • violate object behavior • inside the object • outsideImpact Managerial impacts Disturbing impacts
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Feedback mechanism is ability
moving information about state of
management object to management
subject as result of management
impacts.Direct link means move of
management impacts from
subject to object of
management.
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Feedback mechanism is ability moving information about state of management object to management subject as result of management impacts.Direct link means move of management impacts from subject to object of management.
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Systems of management
Open-loop
control systems
(no feedback) Closed-loop
control systems
(with feedback )
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Systems of management Open-loop control systems (no feedback) Closed-loop control systems (with feedback )
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Management is influence of managing system
(subject of management) on managed system
(object of management) for the purpose to move
managed system in required condition.
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Management is influence of managing system (subject of management) on managed system (object of management) for the purpose to move managed system in required condition.
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Levels of management
Level of management is a part of
organization where independent decisions
can be made without permission of higher or
subordinate parts.
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Levels of management Level of management is a part of organization where independent decisions can be made without permission of higher or subordinate parts.
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Institutional
level Levels of management
Incorporating senior management
(top-management): presidents and vice
presidents of companies, ministers, rectors
of educational institutions etc.
Middle management: department managers,
deans, divisional managers, etc.
Junior management: headmen, foremen, etc.
Managerial
level
Technical
level
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Institutional level Levels of management Incorporating senior management (top-management): presidents and vice presidents of companies, ministers, rectors of educational institutions etc. Middle management: department managers, deans, divisional managers, etc. Junior management: headmen, foremen, etc. Managerial level Technical level
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Management functions
•
Management functions are general for any field of activity
and for any manager.
•
Management functions are characterized by uniformity of
objectives, actions or objects of their application.
•
Management functions combination varies from different
schools of sciences.Management functions are stable
combination of specific actions performed
by managers of different levels in process
of their activity.
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Management functions • Management functions are general for any field of activity and for any manager. • Management functions are characterized by uniformity of objectives, actions or objects of their application. • Management functions combination varies from different schools of sciences.Management functions are stable combination of specific actions performed by managers of different levels in process of their activity.
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Two groups of management functions:
General management functions reflect content
of main stages of management process at all
hierarchical levels and for all management
objects.
Integrating (background) functions include
three basic types of activity which form
background for realizing management process
(performance of general functions) and integrate
different stages of management process.
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Two groups of management functions: General management functions reflect content of main stages of management process at all hierarchical levels and for all management objects. Integrating (background) functions include three basic types of activity which form background for realizing management process (performance of general functions) and integrate different stages of management process.
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Management functions
Background
Setting objectives
Planning Motivation
Development and
making decisions
Setting
communicationBuilding organization
structure
Control
Regulation
MANAGEMENT SYSTEMGeneral
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Management functions Background Setting objectives Planning Motivation Development and making decisions Setting communicationBuilding organization structure Control Regulation MANAGEMENT SYSTEMGeneral
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Topic 2. THE history of
Psychology of Management
building and main models of
management
The beginning of management is considered
the beginning and development of industrial
manufacture
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Topic 2. THE history of Psychology of Management building and main models of management The beginning of management is considered the beginning and development of industrial manufacture
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SCHOOLS in management
1. Classical school of management
•
School of scientific management
•
Administrative school of management
2. School of human relations
3. Quantitative school of management
or school of management science
•
Processing approach
•
Systematic approach
•
Situational approach
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SCHOOLS in management 1. Classical school of management • School of scientific management • Administrative school of management 2. School of human relations 3. Quantitative school of management or school of management science • Processing approach • Systematic approach • Situational approach
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Three main moments of scientific management
school creation
1. Rational organization of work:
•
replacement of traditional methods of work with rules
based on analysis of work
•
appropriate organization of labor
•
organization of training for employees
2. Development of formal structure of enterprise
3. Differentiation of executive and administrative
functions
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Three main moments of scientific management school creation 1. Rational organization of work: • replacement of traditional methods of work with rules based on analysis of work • appropriate organization of labor • organization of training for employees 2. Development of formal structure of enterprise 3. Differentiation of executive and administrative functions
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The contribution of scientific management school
to the theory of management
1. Use of the scientific analysis for defining the best ways of
object performance;
2. Purposeful selection of workers suitable to object
performance and training of these workers;
3. Supply of workers with resources;
4. Use of material stimulation for increasing labor
productivity ;
5. Appropriate distribution of responsibility between
workers and managers
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The contribution of scientific management school to the theory of management 1. Use of the scientific analysis for defining the best ways of object performance; 2. Purposeful selection of workers suitable to object performance and training of these workers; 3. Supply of workers with resources; 4. Use of material stimulation for increasing labor productivity ; 5. Appropriate distribution of responsibility between workers and managers
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Administrative management school
•
Henri Fayol (1841-1925)
-
the first who classified studying management
according to its functions – forecasting, planning,
organizing, commanding, coordinating and
controlling
•
Harrington Emerson (1853-1931)
-
Researches of a staff principle in management
-
Concept of productivity and efficiency
•
Max Weber (1864-1920)
-
Rational bureaucracy
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Administrative management school • Henri Fayol (1841-1925) - the first who classified studying management according to its functions – forecasting, planning, organizing, commanding, coordinating and controlling • Harrington Emerson (1853-1931) - Researches of a staff principle in management - Concept of productivity and efficiency • Max Weber (1864-1920) - Rational bureaucracy
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The purpose of administrative management
school is
creation of universal principles of
management
leading to success
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The purpose of administrative management school is creation of universal principles of management leading to success
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The contribution of administrative
management school to the theory of
management
1. Creation of universal principles of
management;
2. The description of management functions;
3. The systematized approach to management
of enterprise.
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The contribution of administrative management school to the theory of management 1. Creation of universal principles of management; 2. The description of management functions; 3. The systematized approach to management of enterprise.
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School of human relations
Mary Parker Follett (1868-1933) proved necessity of
scientific research of psychological aspects of
management. She defined management as "the art of
getting things done through people“.
Elton Mayo (1880-1949) – the founder of school
-
Hawthorne experiments (1927-1933)
-
Proved value of social and psychological factors for
increasing production efficiency
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School of human relations Mary Parker Follett (1868-1933) proved necessity of scientific research of psychological aspects of management. She defined management as "the art of getting things done through people“. Elton Mayo (1880-1949) – the founder of school - Hawthorne experiments (1927-1933) - Proved value of social and psychological factors for increasing production efficiency
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manager worker
care satisfaction
Productivity and efficiency
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manager worker care satisfaction Productivity and efficiency
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The purpose of human relation school is
managing enterprise influencing system of
social and psychological factors.
Human relations school is an effort of management
to consider each organization as a social system.
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The purpose of human relation school is managing enterprise influencing system of social and psychological factors. Human relations school is an effort of management to consider each organization as a social system.
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The school of
human relations
•
focused on
an employee and their
efficiency increase.
A basis of such increase is
an opportunity to influence
behavior of a person The school of
behavioral sciences
•
focused on
adjustment of
interpersonal relations
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The school of human relations • focused on an employee and their efficiency increase. A basis of such increase is an opportunity to influence behavior of a person The school of behavioral sciences • focused on adjustment of interpersonal relations
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The basic purpose of behavioral science school:
1. Increase of activity of the organization efficiency by
increasing efficiency of human resources;
2. Creation of all necessary conditions for realization of each
employee’s creative abilities for the purpose of awareness
of own importance in management of organization.
Researchers of this school showed a role of a person’s motives and
needs for their labor activity.
Motives are a main parameter of the human attitude to work.
Positive motivation is a main factor of successful work.
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The basic purpose of behavioral science school: 1. Increase of activity of the organization efficiency by increasing efficiency of human resources; 2. Creation of all necessary conditions for realization of each employee’s creative abilities for the purpose of awareness of own importance in management of organization. Researchers of this school showed a role of a person’s motives and needs for their labor activity. Motives are a main parameter of the human attitude to work. Positive motivation is a main factor of successful work.
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Main representatives of behavioral science school
Chester Barnard (1886-1961) - the founder of
school
-
problems of cooperation of human activity
-
formal and informal structures of organization
Abraham Maslow (1908-1970). The main work is
«Motivation and the person»
McGregor (1906-1964)
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Main representatives of behavioral science school Chester Barnard (1886-1961) - the founder of school - problems of cooperation of human activity - formal and informal structures of organization Abraham Maslow (1908-1970). The main work is «Motivation and the person» McGregor (1906-1964)
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The basic ideas of human relations school
•
Management is a social and psychological process rather than economic process;
•
In a basis of management there is a person. Person is a unique individual with
his(her) interests, needs and motives;
•
The person is social essence submitting to laws of collective;
•
The hard hierarchy of subordination and formalization of organizational processes is
incompatible with human nature. Therefore it is necessary to create such methods of
management which would control people’s behavior in groups and in organizations
and which could use worker’s psychological and emotional features;
•
Labor productivity is influenced by psychological and social factors rather than
material factors;
•
Managers should establish and develop loyal relations with informal working
groups and their leaders.
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The basic ideas of human relations school • Management is a social and psychological process rather than economic process; • In a basis of management there is a person. Person is a unique individual with his(her) interests, needs and motives; • The person is social essence submitting to laws of collective; • The hard hierarchy of subordination and formalization of organizational processes is incompatible with human nature. Therefore it is necessary to create such methods of management which would control people’s behavior in groups and in organizations and which could use worker’s psychological and emotional features; • Labor productivity is influenced by psychological and social factors rather than material factors; • Managers should establish and develop loyal relations with informal working groups and their leaders.
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Contribution of human relations school to
theory of management
•
Using methods of interpersonal relation
management
•
Studying informal relations
•
Using knowledge about human behavior
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Contribution of human relations school to theory of management • Using methods of interpersonal relation management • Studying informal relations • Using knowledge about human behavior
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Quantitative school of management or
school of management science
contribution :
•
Development and using models for making decision;
•
Development and using quantitative methods at
making decision in complex and crisis situations;
•
Using methods of exact sciences in research of
administrative activity.Purpose is increasing rationality of made decisions
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Quantitative school of management or school of management science contribution : • Development and using models for making decision; • Development and using quantitative methods at making decision in complex and crisis situations; • Using methods of exact sciences in research of administrative activity.Purpose is increasing rationality of made decisions
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Modern approaches to
management
Systematic
approach Situational
approachProcessing
approach
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Modern approaches to management Systematic approach Situational approachProcessing approach
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Processing approach
•
Management is considered as a process of
continuous interconnected actions (functions);
•
All kinds of activity are integrated into uniform
chain.
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Processing approach • Management is considered as a process of continuous interconnected actions (functions); • All kinds of activity are integrated into uniform chain.
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Systematic approach
•
Organization is considered as complex, open, social
and technical system having input, output and
feedback. In system input transforms to output
•
All elements of system are interconnected
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Systematic approach • Organization is considered as complex, open, social and technical system having input, output and feedback. In system input transforms to output • All elements of system are interconnected
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Systematic approach
Organization is a system:
•
Complex
•
Open
•
Social and technic al
input process
feedback output
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Systematic approach Organization is a system: • Complex • Open • Social and technic al input process feedback output
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Situational approach
•
Focused on situation
•
Situation is particular conditions influencing
organization essentially during particular time.
•
Making decisions from a particular situation
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Situational approach • Focused on situation • Situation is particular conditions influencing organization essentially during particular time. • Making decisions from a particular situation
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Models of management
Models of management
Theory X Theory Y Theory Z
McGregor OuchiMcGregor
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Models of management Models of management Theory X Theory Y Theory Z McGregor OuchiMcGregor
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Main representatives :
1. Frederick Winslow Taylor (1856-1915)
2. Henry L. Gantt
3. Frank and Lillian Gilbreth
4. Henri Fayol (1841-1925)
5. Max Weber (1864-1920)
6. Harrington Emerson (1853-1931)
7. Mary Parker Follett (1868-1933)
8. Elton Mayo (1880-1949)
9. Chester Barnard (1886-1961)
10. Abraham Maslow (1908-1970)
11. McGregor (1906-1964) and Ouchi
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Main representatives : 1. Frederick Winslow Taylor (1856-1915) 2. Henry L. Gantt 3. Frank and Lillian Gilbreth 4. Henri Fayol (1841-1925) 5. Max Weber (1864-1920) 6. Harrington Emerson (1853-1931) 7. Mary Parker Follett (1868-1933) 8. Elton Mayo (1880-1949) 9. Chester Barnard (1886-1961) 10. Abraham Maslow (1908-1970) 11. McGregor (1906-1964) and Ouchi